FAQs

Shipping:

Which courier services do you use for shipping?

For our USA customers, we partner with trusted international courier services such as DHL, FedEx, and UPS to ensure reliable and timely delivery worldwide.

How long does it take for my order to arrive?

Once your order is confirmed, it will be dispatched within 24 hours. Delivery to the USA typically takes 5 to 7 working days, depending on your location and customs clearance.

Do you offer international shipping?

Yes! We proudly ship our premium products to the USA and are expanding our services to reach more international customers every day.

Contact Information:

What is your contact email address?

You can email us at care@zinoskins.com for any queries or assistance regarding your orders. Our team is here to help you promptly.

Order Modifications:

Can I cancel or modify my order after it has been placed?

If you wish to cancel or modify your order, please contact us immediately at care@zinoskins.com. We will do our best to accommodate your request, provided the order has not already been dispatched.

Returns and Exchanges:

What is your return policy?

We want you to love your purchase! If for any reason you’re not satisfied, you can initiate a return within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging to be eligible for a return.

How do I initiate a return or exchange?

To start a return or exchange, please contact our customer care team within 14 days of delivery. Email us at care@zinoskins.com, and our team will guide you through the process and assist you every step of the way.

Are there any charges for returns or exchanges?

For USA orders, return shipping charges may apply and will be communicated during the return process. We are working on offering free returns for international customers soon!

We hope these FAQs answer your questions. For any further help, please don’t hesitate to reach out — we’re always happy to assist you.